Account & billing

1. The last import I did was wrong. Can I undo it?
2. How do I cancel our account?
3. What can the account owner do that other users can't? How do I change the account owner?
4. Do you have special pricing for non-profits, universities, or other groups?
5. Can I customize invoices?
6. How do we upgrade or downgrade our account?
7. My company's network has a firewall blocking Highrise. What are the IP addresses need to be whitelisted?
8. How can I change my account URL?
9. How do we change our credit card?
10. How does the 30 day free trial work?
11. Are there signup fees? Termination fees? Any hidden fees?
12. Can I send invoices to someone else?
13. Why was I charged within the first 30 days?
14. Can you bill us and then we'll write you a check?
15. What is your refund policy?
16. What if I upgrade, downgrade, or cancel in the middle of our billing cycle?
17. What are my options for payment? Can I pay by check or PayPal? Can you invoice us?
18. My tasks aren't displaying with the correct time. How do I adjust my time zone?