Deals & cases

1. What is a Deal?
2. What is a Case?
3. Can I forward, cc, or bcc an email directly to a case or deal?
4. How do I attach a note to a case?
5. What does it mean when a case is open or closed? How do I open or close a case?
6. How do I delete a deal?
7. Can I enter information directly into a case or do I need to attach a note from somewhere else?
8. How do I change the case or deal a note is associated with?
9. How do I add a file? How do I find my files later?
10. Can I create a Basecamp Classic project from a Highrise deal?
11. How do I choose who can see a case?
12. How do I delete a case?
13. Can I turn a Case into a Deal? Can I turn a Deal into a Case?