We're here to help you any way we can. Below you'll find the three best ways to get your questions answered quickly and accurately.

1. Review the top Billing questions for an instant answer.

  1. Information about adjusting your plan or canceling your account.
  2. How do I update or change our credit card?
  3. Where can I find our invoices or get a copy of an invoice?
  4. What is an account owner? How can I change the account owner on my account?
  5. What is the refund policy?
Check out more Billing questions & answers

2. Search all questions and see answers show up as you type.

3. File a ticket for a personal response from our support team.

Response time is within a few hours during business hours (–).

What type of billing issue are you writing about? —Required

This helps us make sure you get the right answer as fast as possible.

Which product are you being billed for? —Required

What’s your full name? —Required

What's your email address? —Required

We need this so we can get back to you. Please double check that it's right.

What is the amount of the charge in question?

What is the date of the charge in question?

What are the last 4 digits of your card number?

What's your account URL?

Example: http://acmecorp.highrisehq.com or http://apple.highrisehq.com
If you don’t have one, or don’t know what this means, you can just leave this blank.

Explain the problem/question in detail —Required

The more detail the better. The more we know the better we can help.

and we'll get back to you as soon as we can.