We're here to help you any way we can. Below you'll find the three best ways to get your questions answered quickly and accurately.

1. Review the top questions for an instant answer.

  1. Information about adjusting your plan or canceling your account. (in Billing)
  2. How do I update or change our credit card? (in Billing)
  3. Where can I find our invoices or get a copy of an invoice? (in Billing)
  4. What is an account owner? How can I change the account owner on my account? (in Billing)
  5. One of my users forgot their password. How can I get them logged in? (in Sign in)
  6. I have multiple 37signals IDs. Can I merge them together? (in Sign in)

2. Search all questions and see answers show up as you type.

3. File a ticket for a personal response from our support team.

Response time is within a few hours during business hours (–).

What product do you need help with? — Required

So that we know specifically what product you are using.

What do you need help with? — Required

This helps us make sure you get the right answer as fast as possible.

What’s your question, comment, or issue? — Required

Give us as much detail as you can. The more we know, the better we can help you.

Send us a file, screenshot, or document

If a picture’s worth 1000 words, sharing a picture of what’s wrong can help us big time.

What’s your email address? — Required

We need this so we can get back to you. Please double check that it’s right.

What’s your account URL? — Required

Example: https://basecamp.com/8675309

 and we’ll get back to you as soon as we can.